For Worldpay Partnerships: Once a dispute is filed, it requires prompt action on your part via the portal. Use the guides below to learn how to manage Disputes proactively and responsively:
- Respond to Chargeback Disputes using the Portal – Use the Portal to respond to a Dispute.
- Handling Specific Dispute Types – Learn more about each platform and card brand Dispute type & code.
- Dispute Response Options – See the choices available for each individual Dispute stage and status.
- Minimizing Disputes – Best practices to proactively prevent Disputes as much as possible.
For Stripe Partnerships: Dispute handling is overviewed in complete detail here. Our platform uses direct charges and is not liable for the loss, so this process should be handled by you directly. You are responsible for providing evidence during the dispute window and if the dispute is lost, funds will be taken out of your Stripe account balance. For additional details, please see url:
Respond to disputes | Stripe Documentation
Dispute reason code categories | Stripe Documentation