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Faq: Add a New Mosaic Worldpay User

Worldpay users can have unlimited user on the portal. To add additional users, please login to your admin account on the Worldpay portal and use the instructions below. To set up multilocation cross user access, please reach out to the Mosaic Success team.

Access the Add User Form

  1. Click USERS under the Management category in the left navigation panel.
  2. Click ADD USER in the upper-right corner of the page to open the Create a New User lightbox.

Add Basic User Information

  1. Click the ROLE dropdown menu and select a role from the existing options.
    1. Note: roles options are “full access” or “read only”
  2. Enter the user’s full name.
  3. Create a username for the new user and enter it into the Username field.
  4. Select Yes from the MULTIFACTOR AUTHENTICATION ENABLED dropdown menu.
  5. Create a password and enter it in the Password and Confirm Password fields.
  6. Enter a cell phone number for the user for MFA Authentication.
    1. Note: for help on setting up MFA see MFA Portal Setup
  7. Enter the user’s email address.

Click Add User to complete user creation.

Stripe users can have additional users on the portal. To create a new user, an existing connected account user will need to log in and perform the steps provided here. 

How can I delete my Mosaic account? : 

For Stripe users please contact Stripe support: https://support.stripe.com/?contact=true 

For Worldpay users, please submit your request to our merchant support team via email: merchantsupport@caterease.com. 

How do I update the email address for my Mosaic account? : 

For Worldpay users, please adjust your username in settings on the portal. More information here: User Profile    

For Stripe users, the email address can be updated from the online dashboard. If you experience any issues with logging in to do this, you can contact Stripe support for further assistance or request a Transfer of Ownership.