For Worldpay Partnerships:
Reports page on your Mosaic Worldpay portal contains a set of reports that can help you gather information and measure performance indicators about your business, including your Statement Details Report breaking down your monthly processing fees.
The Statement Details Report provides precise and accurate fee information detailing a comprehensive breakdown of fees. To access the Statement Details Report, login to your Mosaic portal, click Reports in the Admin category of the left navigation panel, and click on the Standard Reports Tab, selecting Statement Details Report in the dropdown.
Note the Monthly Statement’ summary Report tab report provides similar details; however the ‘Monthly Statement’ is not a bill breakdown but a business recap. The difference between the two is that the Statement Details Report accounts for values of “sub-cents”, but these fees are not included in the Transaction Details Report.
For Stripe Partnerships:
The balance summary report is available on Stripe through the dashboard; this shows the total of fees for a period.
Authorize deposits and withdrawals from Mosaic to your bank
Sometimes, your bank can block fees withdrawals or deposits from your Mosaic account to your linked bank account. To ensure all funds transfer smoothly between your Mosaic and linked bank account, please call your bank and request the following IDs to have any blocks removed:
Worldpay:
1310281170
1043575881
Stripe:
1800948598
4270465600
Once complete, please let the Mosaic team know as soon as possible so our partners can retrigger any deposits or fee collections that may be outstanding due to the previous block.