Faq: How do I troubleshoot failed deposits?

Deposit failures often occur due to the absence of bank account information or blocked fee withdrawals. Login to the portal to ensure your bank account information is up to date. For JPMorgan users, please call your linked bank and ensure the allowable IDs are permitted by your bank, and delete and re-add your bank account over the portal after the adjustment.

Should you still experience issues, please reach out to the Merchant Support team.