Faq: Locating your Mosaic Contract with Rates and Terms of Service

Where to Find Your Mosaic Contract & Rates: You can view your Mosaic contract (including your fee breakdowns) in either of the following places:

Option 1: In Caterease

1. Go to Administration
2. Click Mosaic Payments
3. Select Mosaic Terms and Conditions

Option 2: In the Mosaic Portal

1. Log in to your Mosaic portal
2. Go to Profile → Documents
3. Select the document you want to review

remove the “Generating Detailed Fees Statements” and replace with 

Generating your Fee Statements”

There are two different fee reports in the portal, and they serve different purposes:

1) Monthly Statement (Summary View)

• Best for a quick, high-level overview
• Amounts are rounded, so totals may differ slightly from what is actually withdrawn

2) Statement Detail Report (Most Accurate)

• Shows the exact fees charged
• Use this report if you want a true, line-by-line breakdown of costs

If you’re ever reconciling fees or questioning totals, always use the Statement Detail report.