Mosaic Worldpay users do not have on by default email notifications for payment events (such as successful captures, chargebacks, etc). To turn on and adjust the recipients and type of email notifications sent to your team for payment events, please login to the online portal’s “email alerts” section, more information can be found here.
Mosaic Stripe users do not have default email notifications for payment events. To turn on and adjust the recipients and type of email notifications sent to your team for payment events, please login to the online portal’s communication preferences. More information can be found here.
How can I create a payment receipt pdf?
For Worldpay Partnerships: On the portal, the Transaction Receipt page contains documentation of a specific transaction made with a customer, as well as a printable and downloadable receipt for the transaction.
- To access the Transaction Receipt page:
- Access the Payment History page in the Payments category in the left navigation panel.
- Click any information in the transaction table to redirect to the Transaction Details page.
- Click RECEIPT on the Transaction Details page and you will be redirected to the Transaction Receipt page, where you can print or save the PDF.
For Stripe Partnerships:
- Click into the payment record on your Stripe Online Dashboard
- Scroll down to receipt history
- Select view receipt
- Click on “permalink”
- Right click to save as pdf file