Faq: Why is my transaction delayed?

For Worldpay Partnerships: Our payment partners may delay your transaction up to 3 business days for a standard risk review to ensure fraud protection. This is common in the initial stages of processing as they learn about your processing habits. Should any information be requested to clear the review, our partners will reach out to you directly to the business email listed on your Mosaic account. 

For Stripe Partnerships: If a transaction has not settled within 3 business days, contact Stripe support team via your Stripe Dashboard for further assistance.