For Worldpay Partnerships: Although it depends on your business needs, we highly recommend that your team enable the email alerts in the Mosaic portal for “transaction returned”. You can also enable the notifications for “transaction captured”, “transaction settled”, and “transaction failed”, depending on your payment volume.
“Transaction Returned” is highly recommend as when an ACH or eCheck transaction “bounces” or is returned, Caterease does not automatically update the status of payment record, as the transaction is considered completed. Enabling the “transaction returned” email notifications gives you proactive notice to manually update the status of the payment record in Caterease and recollect the payment (after of course verifying in the portal the transaction indeed has been returned).
Furthermore it’s important to note: a “captured transaction” notification is triggered immediately when your customer submits their payment information, but it doesn’t guarantee that the payment will be successful. The transaction may either “fail” or successfully “settle” after capture completes settlement in roughly one business day. Please be aware that for every “captured” notification, you will also receive a “duplicate” email notice for the same transaction once it has either “settled” or “failed”, as these processes are all unique.
More details on enabling these email notifications on Worldpay’s Mosaic Portal can be found here.
For Stripe Mosaic Users: Please refer to their email notification documentation here.