As a best practice, it is recommended the your team to enable the email alerts in the portal for “transaction captured”, “transaction settled” , “transaction failed”, and “eCheck settled” notifications. There’s an important distinction: a “captured transaction” is triggered immediately when your customer submites their payment information, but it doesn’t guarantee that the payment will be successful. The transaction may either “fail” or successfully “settled” after capture. Please be aware that for every “captured” notification, you will receive a “duplicate” alert for the same transaction once it has either “settled” or “failed.”
